DEFECTIVE/ INCORRECT ITEM RECEIVED
We apologise if we had sent you a defective/ incorrect item. Please email our Customer Care Team at [email protected] and we will get back to you as soon as we can.
Cloversoft & Co. will reimburse postage incurred for defected/incorrect item(s) sent to you. Please note that we will only proceed on if the item was purchased directly from us.
RETURNS FOR MERCHANDISE
Returns are not allowed for orders that have utilized “20OFFSTOREWIDE” discount code.
For your Returns to be valid, it has to be mailed back within 10 working days (20 working days for International Customers) from the date parcel was delivered. A credit note will be issued upon the receipt of your item. The credit will be valid for 3 months and is strictly non-refundable nor extendable. Credit Notes issued can only be utilized in one transaction, depending on the quantity issued, any excess amount will not be refunded.
All additional shipping fees will be borne by the customer as all measurements have been provided.
Returns will only be done for item(s) with its tag intact, unworn, unwashed, unaltered and purchased directly from us. Requests for exchanges for articles which do not meet all mentioned conditions will be duly declined.
Customers are to mail the item via a mode of delivery that allows tracking. Cloversoft & Co. will not proceed on with the return if the parcel does not reach us and are not liable for loss mails sent via normal mail.
All returns will be processed and dealt with by the Returns/Defects Department and they will only be handled by mailing only.
All returns are final. If you would like to purchase the item(s) again, you will have to purchase it directly from our website.