Return Policy

How long do I have to return my item?

If you are not 100% satisfied with your purchase, you can return it for a full refund up to 14 days of your original receipt. All returns must be in their original condition unopened. Refund will be made on your discounted prices if a discount was given to you on your purchase.

Can I return items from a BOGO offer?

For Buy One Get One Free and Buy Two Get One Free offers: BOGO item(s) that were charged $0.00 have no refund value. If you return the original full-price item(s), you may either return the free item or pay its full retail price.

For Buy One Get One Half Off offers: Item(s) that were charged half-price have a refund value of the purchase price. If you return the original full-price item, you may either return the half-price item for a refund at the price you paid or you may keep it and pay the difference of item’s full retail price.

How do I make a return?

To return an order that was placed when signed into your Clean Right! account as more credits.

Log in and visit your My Account page.
Click on the appropriate order number from the Order History section.
Select the item(s) you wish to return and click ‘Next’.

Follow the steps to begin your return. You’ll be asked to select the reason for your return, and you’ll have the option to print a return label.

To return an order that was placed as a guest:

Visit the Manage Returns page.
On the right side of the page, enter the following information:
order number, email address used to place the order, and the ZIP code of your shipping address.
Once you’ve entered this information, you’ll see a summary of your order.
Select the item(s) you wish to return and click ‘Next’.

Follow the steps to begin your return. You’ll be asked to select the reason for your return, and you’ll have the option to print a return label.
Alternatively, for request or returns, you can write to [email protected].

Please note: If your items were originally sent to you via Priority Mail, you’ll need to use a different box to ship your items back to us. Return shipping charges are the responsibility of the customer and are not refunded.

Where do I send my return?

Once you have contacted us at [email protected] with your invoice number and contact details, we will inform you where you can send the products to.

Are there any return shipping fees?

All return shipping costs are the responsibility of the customer. Your refund will not include shipping charges previously paid for or shipping charges incurred upon returning merchandise.

How do I return a broken or defective item?

If you received a broken or defective item, please drop us an email at [email protected] so we can get it taken care of right away! We’ll work with you to send a replacement at no additional charge.

When will I receive my refund?

We will start processing your return request as soon as we receive your item(s). We will inspect all returns to ensure your item(s) are in their original condition and do not show any signs of use. We’ll send you an email when your return is complete. Please keep in mind that refunds normally take up to 10 business days to appear on your credit card statement.

Money Back Guarantee

If you are not satisfied with the item(s) you purchase from us, you can make a return or exchange within 14 days of your receipt for a full refund minus any shipping charges that were incurred. Please note that we only accept items for return or exchange that are in their original condition and do not show any signs of use.

If your item(s) arrived broken or defective, please email us at [email protected], and chat us so we can make it right! We’d like to send you a replacement right away at no additional charge.