Returns & Exchanges


We apologise if we had sent you a defective/ incorrect item. Please email our Customer Care Team at and we will get back to you as soon as we can. Cloversoft & Co. will reimburse postage incurred for defected/incorrect item(s) sent to you. Please note that we will only proceed if the following conditions are met:

  • The item was purchased directly from us
  • We are contacted by the customer within 10 days of the delivery of the items
  • The original packaging of the items remains intact, unaltered and unused.

All exchanges will be done via mailing only.


Due to the nature of our products, we will not be able to accept returns.The customer shall bear responsibility for the promotional or non-promotional price at which they bought the item at. Any request for returns or exchanges due to differences in promotional/non-promotional price and the current pricing will not be allowed. The customer shall bear responsibility for the items which they have purchased. We will not accept returns due to a change of mind.