Returns & Exchanges
DEFECTIVE/ INCORRECT ITEM RECEIVED
We apologise if we had sent you a defective/ incorrect item. Please email our Customer Care Team at firstname.lastname@example.org and we will get back to you as soon as we can. Cloversoft & Co. will reimburse postage incurred for defected/incorrect item(s) sent to you. Please note that we will only proceed if the following conditions are met:
- The item was purchased directly from us
- We are contacted by the customer within 10 days of the delivery of the items
- The original packaging of the items remains intact, unaltered and unused.
All exchanges will be done via mailing only.